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Except for emergency cases, admission to the hospital is done by doctor's advice during the outpatient consultation. Our staff at the Private Clinics will assist you for your admission, appointment date, financial counselling - estimated cost of the hospitalization, mode of payment, and all other necessary admission preparations and information.

Emergency admissions to Sri Ramachandra Medical Centre are arranged through the Emergency Medicine Department located in the ground floor. Our admission desk staff will assist you in your admission procedures. The admission counsellor will provide you with details regarding the type of rooms, the cost and also the alternative choice of accommodation. In case of admission into Intensive Care Units / labour room or other specialized areas, our staff will guide you to the annex for a comfortable stay for the attendees within the campus.

You can call our admission desk on Tel: 45928500 Ext. 423 / 590 / 8721 (7:00 a.m. to 7:00 p.m. on weekdays and 9:00 a.m. to 5:00 p.m. on Sundays) and our Emergency Desk on Tel: 044 – 45928500 Extn:475 (7:00 p.m. 7:00 a.m. on weekdays and 5:00 p.m. to 9:00 a.m. on Sundays).

Surgery / Procedures

If you are scheduled for a surgery or procedure, you may need to undergo pre-admission investigations to ensure your fitness for surgery. This includes obtaining your clinical history and conducting basic investigations such as blood tests and / or x-rays. Please inform your doctor if you have any pre-existing conditions such as high blood pressure, diabetes, asthma or drug allergies.

Things to Carry

Please bring along the original copy of the following documents for your admission registration:

  • Admission slip
  • OP file
  • Insurance / card / (if you are settling your bills through insurance)
  • Corporate Card / Letter
  • All investigation reports
  • Letter from Referral doctor, if any

Others: Your personal clothing and footwear (Patients during their stay in the ICU will be provided with hospital dress).

Note: The Management will not be held responsible for any loss or damage to your personal property during your stay in the premises.

Reception and Admission

At the time of admission, you will be requested to answer a few queries posed by our admission personnel. This information is necessary and we appreciate your cooperation. The facts that you provide will enable us to handle you with a better understanding.

Individual Category

An initial deposit will have to be paid at the time of admission for which a receipt will be issued to you. You will be given two attendant passes which should be used for entry into and exit of the hospital at all times.

Insurance Category

It is important to know whether your treatment expenses are covered under any insurance scheme. If you have insurance cover, please gives us valid information about your scheme at the time of admission, which will enable us to fasten your insurance approval. In case of Emergency admissions kindly submit your Insurance details the next working day, since the pre-authorization should be submitted within 24 hours.

If you have TPA coverage, please bring your cashless hospitalization card with a validity along with you. You can interact with the staff at the insurance counter located in the first floor of Sri Ramachandra Medical Centre on Extn.No.410/8499 if your TPA is acceptable.

Corporate Category

If you are covered under the corporate health plan, kindly bring your authorization letter from the corporate organization. In case of emergency, prior authorization should be submitted to the corporate desk located in the first floor the next working day.

Types of Accommodation

The different categories of room / bed available in the hospital are:

  • General ward
  • Semi - private room
  • Single Room
  • Labour Suite
  • Deluxe Room
  • Super Deluxe Suite

Your bed / room assignment at SRMC is based on your diagnosis on admission and the bed availability at that time. You can select a bed / room depending on your affordability and medical insurance. The admission counsellor will help you to choose your bed / room. Sometimes you may have to wait for a short time till the bed / room of your choice gets ready. Please bear with us for any inconvenience.

Check Out Process

Checking Out

When your doctor has discharged you and you are ready to leave, you will be escorted out in a wheelchair by hospital staff.

Before you leave, don't forget to check your room carefully for any personal belongings. Remember, also, to pick up any valuables you stored in the hospital vault.

Payment Arrangements

Payment can be made by cash, (up to 2 lakhs as per the RBI rule) credit cards on the day of admission. Receipts will be issued upon payment. Additional deposits may be required when the interim bill exceeds the initial deposit or when the Insurance / Corporate balance is insufficient. Please do not hesitate to check with our Admission Centre for any billing enquiries.

Before you leave, we may ask you to pay all charges not covered by your insurance or deposit. If you have not been cleared by the Business Office, please check on your account at the hospital business office at Ext. No. 403/367.

Contact Us: If you have questions after your discharge,
Board No: 45928500, Ext. No: 423, 8721
Operating Hours: 7:00 a.m. to 7:00 p.m.

Transportation to Home

Ambulance services are at the front line of the Sri Ramachandra Medical Centre. That is why, we put patients and their needs at the heart of everything we do. The ambulance is transporting over 3750 patients every year.

Contact Us:Ground Floor, Sri Ramachandra Udayar Building.
Contact Number: 044 45928500
If you have questions after your discharge: Board No: 45928500,
Operating Hours: 24x7

Other Services

Intensive Care Units (ICUs)

Intensive Care Units have special facilities and services for the observation and care of critically ill patients. Because of the special nature of the ICUs, necessary restrictions apply (Each patient’s attenders will be counseled briefly about the patient’s condition after ICU consultant rounds

  • Private-duty nurses, flowers, radios, Mobile and portable televisions are not allowed.
  • In some cases, we will hold your mail or give it to your immediate family.
  • Visiting hours and the number of visitors are limited; please check with your specific ICU.
  • In some neuro cases heas
Diet Services

During your stay, you will be treated to meals that are both delicious and nutritious. You are advised to follow the diet instructions specified by our dietitians for a speedy recovery. We offer a different meal selection for the different choice of accommodation. Our meals are served at the following hours:

Morning tea / beverage 6:00 a.m. to 6:30 a.m.
Breakfast 7:00 a.m. to 7:30 a.m.
Lunch 12:00 p.m. to 12:30 p.m.
Evening tea 3:30 p.m. to 4:00 p.m.
Dinner 7:00 p.m. to 7:30 p.m.

Please feel free to discuss any doubts regarding your diet with your dietician.

For diet counseling, you can contact us on intercom No.370 between 8:00 a.m. and 4:00 p.m.

Delayed Meals

Occasionally, certain medical tests may be scheduled during your regular meal time, or a procedure must be performed on an empty stomach. This may delay your meal. As soon as you are able to eat, however, nursing and executive personnel will order a diet for you.

Ask the Experts

The Food & Nutrition Services staff includes Clinical Dietitians-experts specifically trained in nutritional science, health maintenance and patient education. Our dietitians provide extra nutritional support to those patients who need it most. They are also available to teach patients about special eating plans and dietary restrictions. If you would like to learn more about your diet, ask your doctor or nurse to contact a dietitian.

Value Added Services
  • 24 hour pharmacy located in the ground floor/Home delivery
  • DTP near laundry department.
  • Arab TV channels on request.
  • Courier service
  • Xerox facility at Library.
  • Guest laundry service is also available on request.
  • Multi cuisine Restaurants (Ilai café), Garden restaurant Gift shop - library building.
  • Greeting cards made by special children (Vidya Sudha) are available in the ground floor reception.
  • Bank facility (Indian Bank) Ext. No.8283.
  • Railway booking - Ext.No.132. ATM service CUB (City union bank at near NS office & G block. Punjab national bank/Indian bank at main entrance)
  • Post office - Ext. No.8285
  • Internet connection- only for deluxe patients
  • A/C and Non A/C rooms in SRMC annex. Ext. No.8310.
  • General store at SRMC Annex.
  • Temple.
  • Prayer hall.
  • Telemedicine facility.
  • Huge parking area
  • Ambulance services(24 hours)
  • Arabian food
  • Foreign exchange

Our Team throughout Your Stay

  • Admitting Physician / Primary Consultant
  • Staff Nurses/Ward Technician
  • Administrators/Lab services/Radiology services/Diet services
  • Ward Executives/Senior Executives
  • Supportive Services
  • House keeping

Multidisciplinary Team

  • Doctors
  • Nurses
  • Social Workers / Psychologists
  • Physiotherapist
  • Dietician
  • Specialty Technologist –AHS
  • Clinical nutrition
  • Clinical Pharmacist

Visitors Policy For In Patients

  • One attendant passes will be issued for all admissions.
  • One attendant will be allowed for each patient with a pink pass.(Except OG & Pediatric patients)
  • One attendant will be allowed to be a reliever with a yellow pass.(Not applicable in COVID patients)
  • One attendant is a must for all patients.
  • The general visiting hours for all patients are 4:30 p.m. to 6:30 p.m.-(Only for ICU patient Other wards no visiting time)
  • Visiting hours for the ICU’s will vary and only one attendant will be allowed during the visiting hours.
  • Children are strictly prohibited from entering the ICU's.
Visitor Information

Please note that the visiting hours for Medical Centre are between 4:30 p.m. to 6:30 p.m. (Kindly keep the number of visitors to the barest minimum to avoid cross infections). Visiting hours for the ICU's are variable and only two attendants are allowed during the visiting hours. We would also seek your utmost cooperation in ensuring a minimal stay of the patients by abiding the following:

  • Please refrain from visiting patients if you have symptoms such as fever, cough or cold.
  • Children of age 12 and under are not encouraged in visiting patients due to their relatively low immunity.
  • To respect the privacy of our patients, visitors and staff, taking photographs, audio or video recording using any devices (camera, video-camera, phone-camera, voice recorder) are not allowed within the hospital premises.
  • Sri Ramachandra Medical Centre reserves the right to request for such recordings to be deleted.
  • Please wash your hands thoroughly with soap and water or use an alcohol-based hand rub after visiting patients in the hospital.
  • Do Not Tip: As a service Organization, we wish to extend every courtesy to all our patients. All of our employees have been instructed not to accept any tip in kind or cash.
  • No Smoking: The hospital is a No Smoking Zone. Smoking or Consumption of Alcohol is Strictly Prohibited

Complaints / Queries / Suggestions

We welcome your views on our services through feedback, which will enable us to improvise and help us to meet your expectations.

We shall ensure that your stay with us is a pleasant one - A HOME AWAY FROM HOME and all our staff will strive towards the same. If you have any comments, suggestions, or complaints about any aspect of our services, you are most welcome to:

  • Approach the Floor Administrator / Nurse / Ward Secretary as and when required, who will attempt to resolve things as quickly as possible.
  • Contact the Patient Guest Relations Department (PGRD) on 044-45928509
  • Kindly fill up the feedback form, which will be given to you at the time of discharge.
  • You can also write your suggestions and put them in the suggestion boxes kept in the Medical Centre.
  • Feel free to write to us at [email protected] and [email protected]
  • Positive feedback is also requested to boost the staff morale and provide best services to the patient